Pricing
Creating a Pot
Free
There are no additional fees or platform charges.
Spending a Pot
Free
You can choose between gift vouchers or transfer the funds to a bank account using a Visa or Mastercard debit card.
Transaction Processing Fee
1.9% + 20p
Simple and clear transactions
A transaction processing fee of 1.9% + 20p is applied to each contribution made to a Pot. This fee covers the cost of processing payments through third-party providers, safeguarding our services from fraudulent activity, and maintaining the security of Pots.
Easy and quick top-ups
We allow contributors to add an optional extra amount, called a "top-up", to their contribution. Not only does this cover the transaction processing fee, ensuring that the full intended amount is added to the Pot, but it helps support our mission of celebrating the individuals and stories behind each Collection Pot.
How do we use the top-up:
Here to help
A dedicated customer support team who's always here to help.
Always free
Creating and spending Pots is always free - we don't think anyone receiving a gift should pay.
Easy as 1,2,3
Exciting new platform features, making group gift collections a breeze.
Safe and secure
Rock-solid security systems and payment protection that lets you focus on what really matters - getting those last few contributions in!
Our top asked questions
Can I withdraw my Pot to a bank account?
United Kingdom
Pots can be instantly transferred to almost all bank accounts, free of charge. Unfortunately, we currently cannot accept Chase and Citi Bank cards or any corporate debit cards for instant transfer. Funds usually reach your account in seconds, with the exception of users who bank with Santander or the Co-Operative Bank, where typically the transfer can take up to 24 hours.
Ireland & Italy
Pots can be transferred to a bank account, free of charge when provided with an IBAN. Transfers are processed instantly, however, please leave up to 24 hours for the funds to arrive in your account. For security purposes, we will require you to complete an identity check prior to completing the transfer using an official photo ID such as a driving licence or passport.
Australia
Pots can be transferred to a bank account, free of charge when provided with a BSB and Account Number. Transfers are processed instantly, however, it can take up to 2 days for the funds to arrive in your account. For security purposes, we will require you to complete an identity check prior to completing the transfer using an official photo ID such as a driving licence or passport.
New Zealand
Pots can be transferred to a bank account, free of charge when provided with a SWIFT/BIC code. Transfers are processed instantly, however, it can take up to 2 days for the funds to arrive in your account. For security purposes, we will require you to complete an identity check prior to completing the transfer using an official photo ID such as a driving licence or passport.
Pots can be instantly transferred to almost all bank accounts, free of charge. Unfortunately, we currently cannot accept Chase and Citi Bank cards or any corporate debit cards for instant transfer. Funds usually reach your account in seconds, with the exception of users who bank with Santander or the Co-Operative Bank, where typically the transfer can take up to 24 hours.
Ireland & Italy
Pots can be transferred to a bank account, free of charge when provided with an IBAN. Transfers are processed instantly, however, please leave up to 24 hours for the funds to arrive in your account. For security purposes, we will require you to complete an identity check prior to completing the transfer using an official photo ID such as a driving licence or passport.
Australia
Pots can be transferred to a bank account, free of charge when provided with a BSB and Account Number. Transfers are processed instantly, however, it can take up to 2 days for the funds to arrive in your account. For security purposes, we will require you to complete an identity check prior to completing the transfer using an official photo ID such as a driving licence or passport.
New Zealand
Pots can be transferred to a bank account, free of charge when provided with a SWIFT/BIC code. Transfers are processed instantly, however, it can take up to 2 days for the funds to arrive in your account. For security purposes, we will require you to complete an identity check prior to completing the transfer using an official photo ID such as a driving licence or passport.
Can I extend a Pot's closing date?
Yes. You may extend the Pot’s closing date in Pot settings.
Can I close a Pot early?
Yes. To close a Pot early, contact our customer success team on live chat or call +44 (0) 330 1755 428. We're available Monday to Friday, 09.00 to 17.00 (GMT/BST). Alternatively, drop us an email at hello@collectionpot.com
How long do I have to spend my Pot?
A Collection Pot will remain redeemable for 6 months from the date of closure, before the Pot is refunded back to contributors. We will attempt to remind the Pot owner or recipient to ensure that this doesn’t happen!
Can I split the balance?
Yes. A Pot’s balance can be redeemed between multiple bank accounts, gift cards and or charity – it is entirely up to you!
+44 (0)330 1755 428
hello@collectionpot.com
