Common
Questions

Yes. When contributing to a Pot in the United Kingdom you’ll be asked to include a ‘top-up’ with your contribution. The top-up covers the card processing fee, ensuring your entire contribution goes directly into the Pot.

The card processing fee is calculated at 1.9% +20p of the total transaction. If you choose not to include a top-up, or if the top-up amount isn’t sufficient for the entire processing fee, your contribution will be reduced accordingly to cover the difference.

We ask contributors to add an optional top-up to their contribution for two reasons. Firstly, we use it to cover the cost of card processing fees. Secondly, it enables the running of our platform and supports our mission of celebrating the people and stories behind every Pot.

By adding a top-up of at least the 1.9% + £0.20 card processing fee, your entire contribution amount goes to the intended recipient without any deductions.

All messages are editable as long as the Pot is still open. To amend a message, navigate to the ‘Wallet’ in your account and click the ‘Contributions’ tab. Here you will find a history of all your previous messages. Click the edit icon to the right of the message you want to change, and ‘Update’ once you are happy with the new text.

When using a Standard Pot, any contribution is welcome, as long as it is over £1. Our Set Amount Pots are most commonly used for events like stag parties and hen do’s where each guest has a fixed amount to pay.

It is totally free to create and redeem a Collection Pot.

No. Your Pot will have its own unique URL which you can only be shared by sending the Pot link or QR code with others.

Yes. To close a Pot early, contact our customer success team on our live chat. We’re available Monday to Friday, 09.00 to 17.00 (GMT/BST). Alternatively, drop us an email at hello@collectionpot.com.

Yes. You may extend the Pot’s closing date in Pot settings.

A Gift Card Only Pot can only be redeemed to a selection of gift cards. These Pots do not incur transaction processing fees meaning it is totally free to add to the Pot. Please note that it is currently not possible to change these Pots to make them redeemable via bank transfer.

When creating a Pot, you must be a resident of the United Kingdom or an EEA Country. Sadly, we can’t create Pots for residents of The Channel Islands or the Isle of Man. Please note that Pots are only redeemable in the currency you selected when setting them up.

Certainly. You’re allowed to change the recipient of the Pot at any time. This includes switching a Pot from being a ‘Send to Someone Else’ Pot to a ‘Send to Me’ Pot.

Once the Pot is closed, the Pot’s balance can be withdrawn directly to the recipient’s bank, spent with one of our 60+ gift cards providers or even given to charity in whole or in part.

Yes. A Pot’s balance can be redeemed between multiple bank accounts, gift cards and or charity – it is entirely up to you!

A Collection Pot will remain redeemable for 6 months from the date of closure. We will attempt to remind the Pot owner or recipient to ensure that Pot does not go unspent!

At Collection Pot we take the safety of all your personal data very seriously! Your personal details are all encrypted and secured under lock and key to ensure they are not seen or used for anything other than the redemption of your Pots.

Pots in the United Kingdom can be instantly transferred to almost all bank accounts, free of charge. Unfortunately, we currently cannot accept Chase and Citi Bank cards or any corporate debit cards for instant transfer.

To access a gift card you have purchased, log in and navigate to your ‘Wallet’ in the dashboard. Your ‘Wallet’ will contain both your purchased gift cards and your contribution history.

When designing your card you can vary the font size to fit in as many messages as possible. You can preview the card before ordering to ensure that all messages are present.   

When designing your card, you can choose to print a secure QR code on the inside. All your recipient needs to do is scan this, and then they can claim and spend the balance Pot!

We don’t print GIFs in order to fit as many messages into a printed card as possible. And anyway, they’re only worth it when they’re moving, right?! Of course, all GIFs can be viewed online via the QR Code, in all their moving glory. 

Of course, we can include an extra envelope at no additional cost. Just select this option when ordering.

Not yet! Cards can only be sent to UK addresses at the moment.

Once ordered, the delivery address can’t be amended, so please triple-check the address before ordering and include any extra info about your address or workplace if needed. 

Cards are printed and sent via Royal Mail 1st Class (no tracking) on weekdays, excluding Bank Holidays – order by 10 a.m. for same-day dispatch. Orders placed after 10 a.m. will be printed and sent the next working day.